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Technical Support and Resources








Do you provide technical support during normal business hours?
Yes, we provide professional, responsive customer service durning normal business hours. At Bright-Byte we place a high priority on providing high quality, fast, effective technical support for our clients, you can get answers to your support questions through our support section, via email support@bright-byte.com, or through our Help Desk. We also offer a range of comprehensive tools to assist you with the operation of your site. We pride ourselves on delivering quality customer service. You will receive effective and prompt answers to your questions. Our strength in this area is one of the reasons we have an exceptional customer loyalty rate


Do you provide documentation?
All our customers have access to comprehensive documentation here. Or you can use the link to the documentation at the bottom of your control panel. It is a truly useful facility which will help you learn more about your site and will save you time by providing you with easily accessible answers to your questions. You can view this through our CPanel Demo (Username: xdemo, Password: xdemo).


How quickly do you respond to technical support questions?
We guarantee to respond to technical support queries within 24 hours but we usually respond in well under 4 hours. You will find our technical support staff helpful and responsive.


 

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